No picture, but the TV has power
No picture, but the TV has power
Press Input and select the correct source. Check that the HDMI cable is firmly connected at both ends, and try a different cable or port.
No sound
No sound
Make sure the TV isn’t muted. In Menu > Audio, confirm TV Speakers is on (or set to Auto). If you use a soundbar, check its input and power.
Remote not working
Remote not working
Replace the batteries. Remove anything blocking the TV’s sensor. Use the buttons on the TV itself or the VIZIO Mobile app as a temporary remote.
Apps won't load or keep freezing
Apps won't load or keep freezing
Check your internet connection, power-cycle the TV, and install any pending firmware update.
Wi-Fi keeps disconnecting
Wi-Fi keeps disconnecting
Restart your router and the TV. Move the router closer or switch to Ethernet. See Connect to Wi-Fi.
Picture looks dark or washed out
Picture looks dark or washed out
Open Menu > Picture and try a different picture mode, such as Calibrated or Standard.
Reset to factory settings
If nothing else works, a factory reset returns the TV to its out-of-box state and erases your settings and apps.1
Open System settings
Press Menu and select System.
2
Find reset options
Select Reset & Admin, then Reset TV to Factory Settings.
3
Confirm
Enter your parental code if prompted (the default is often 0000) and confirm. Then repeat first-time setup.